Service Manager
The Wood Automotive Group is offering an exciting
opportunity for a Service Manager to join the Big 4 Motors Dealership! Big 4
Motors was established in 1976 and was Calgary’s only Jeep dealership until
1988 when it became Calgary’s Chrysler, Dodge, RAM and Jeep retail store.
The Wood team believes that its people are its greatest
asset. We provide our employees with competitive salaries and careers that grow
with them. As a group with 8 dealerships, a collision repair centre and an
online pre-owned sales lot, we believe our success and growth is built on the
drive and dedication of our people.
About
the Role:
This position reports to the General Manager and is
responsible for working attentively in overseeing and managing the service
process and experience in its entirety. The Service Manager is devoted to
ensuring safety and customer satisfaction as well as overall department
success. A key objective of the Service Manager is to create brand loyalty. The
Service Manager is focused on upholding and promoting our dealership's value
and brand standards to create an unparalleled customer experience in the service
department. As a team player, the Service Manager strives to develop
collaborative relationships throughout the dealership.
Responsibilities
- Oversee all aspects of dealership service department,
including operational performance, operational & maintenance costs,
safety of operation, plus compliance with applicable laws and regulations
- Directs procurement of all types of
company-owned-and-operated automotive equipment, materials, supplies, and
also parts required to maintain automotive equipment, garages, and storage
facilities.
- Assist in problem solving, and diagnosing vehicle
problems.
- Oversee hiring, training, supervising, and coaching
of service department employees.
Qualifications
- Review and analyze actions regularly to determine how
to better utilize time and plan more effectively.
- Possess a strong aptitude of technical/mechanical
repairs.
- Be a champion for delivering excellent service 100%
of the time.
- The ideal candidate is a highly driven leader with
total dedication to customer satisfaction, coupled with the experience to
create, achieve and maintain team synergy with a proven track record of
engaging and motivating Service teams and exceeding customer expectations
and targets!
- The Service Manager position requires a thorough and
complete understanding of retail service including a strong automotive
background.
Requirements:
- Valid AB driver’s license
- Clean drivers abstract
- 5 years of management and leadership experience is
required. Service/Fixed Operations experience is an asset.
Some
of the rewards of joining our team:
- Exceptional benefits package
- Pension Plan with employer contributions – free
money!
- Employee Assistance Program including, Financial
Advisory Services, Nutritional Counselling, Legal Advisory Services,
Counselling Services, fitness program, and more!
- Corporate rates at YMCA and Goodlife Fitness
- Group social events and company perks
Our
unique culture:
Are you the kind of person who wants to make a difference
in their community, and build a solid career with a growing organization?
Consider joining Wood Automotive Group. For over 40 years, we have worked hard
providing unparalleled customer service, competitive pricing and quality
products. Committed to education and community, we are proud sponsors of many
organizations such as the SAIT Automotive Business Administration program,
KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope")
Foundation, and the Rogers Charity Classic.
We thank all
candidates for their interest. Only those selected for interviews will be
contacted.
