Customer Service Representative

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 42 years, is offering an exciting opportunity for a Customer Service Representative to join the Woodridge Ford Lincoln team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 9 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you’ve got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

About the role:

Reporting to the Service Manager, the Customer Service Representative will be well versed in identifying and securing new leads, and maintaining client relationships for the Service department.

Duties and Responsibilities (but not limited to):

• Outbound prospecting: making outbound calls, send emails and use other communication
• CRM: Log all customers interactions, communications, book in appointment in conjunction with scheduler
• Scheduling appointments, rescheduling and follow up on no show appointments
• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Ensure that a minimum of 25 prospecting calls will be made daily.
• Handle customer inquiries and/or appointments via telephone, emails, and text messages.

Requirements:

• Computer Knowledge and usage
• Technological understanding
• Excellent customer service and phone skills

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For nearly 43 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We appreciate all applications, however, only those selected for interviews will be contacted.